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Privacy Policy

Last updated: 16 July 2025

At The Urban Hound, we are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy outlines how we collect, use, and protect your personal information in line with UK GDPR and the Data Protection Act 2018.

1. Who We Are

The Urban Hound is a boutique dog walking, daycare, and boarding business based in Wandsworth, London.
Website: www.theurbanhound.co.uk
 

2. What Personal Data We Collect

We may collect and store the following information:

  • Your name and contact details (email, phone number, address)

  • Your dog’s name, breed, age, and medical or behavioural needs

  • Emergency contact information

  • Vet contact details

  • Payment and invoicing information

  • Any information you provide via contact forms, email or during the onboarding process

3. How We Collect Your Data

We collect data when you:

  • Contact us through our website or email

  • Complete our client forms (e.g. Client Agreement, Veterinary Consent)

  • Book a service or consultation

  • Interact with us on social media

  • Visit our website (cookies may be used – see below)

4. How We Use Your Data

We use your information to:

  • Provide and manage dog walking, daycare, and boarding services

  • Communicate with you about your bookings or pet

  • Maintain records for insurance and safety

  • Improve our services and website experience

  • Comply with legal or regulatory obligations

5. Cookies

Our website (hosted on Wix) may use cookies to enhance your browsing experience, analyse traffic, and help us understand how visitors use our site.

You can manage your cookie preferences via your browser settings.

6. How We Store Your Data

Your data is stored securely in password-protected digital systems and/or via trusted platforms (e.g. Wix, Google Workspace).
We only keep your data for as long as necessary to fulfil our services and legal requirements (usually up to 7 years).

7. Sharing Your Data

We do not sell or rent your data.
We may share data only with:

  • Trusted service providers (e.g. payment processors)

  • Our insurers or legal representatives (in the case of incidents or claims)

  • Emergency services or your vet (in an emergency)

8. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or outdated information

  • Request your data be deleted (where legally allowed)

  • Withdraw consent for marketing (we don’t currently send marketing emails)

To exercise your rights, please contact us.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on our website with the date of last update.

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